Shipping policy

Last updated: 14-08-2026

At Hayes & Porter we strive to make the ordering and delivery process as seamless as possible. Below you'll find an overview of how your order is processed and shipped.

Order Processing & Dispatch

Our daily order cut-off time is 6:00PM (IST). Orders placed before the cut-off are processed the same working day. Orders placed after the cut-off, on weekends, or on public holidays are processed the next working day. Processing typically takes 1–2 working days.

After processing, your order is dispatched, and delivery generally takes 12–15 working days.

Placing an Order

Shopping with Hayes & Porter is simple and straightforward:

  1. Visit the product page and select your desired item.
  2. Click "Add to Cart" to add the product.
  3. Verify that you have selected the correct size, colour, and variant.
  4. Click "Check out" to enter your shipping details.
  5. Ensure your address details are accurate before clicking "Pay Now".
  6. Confirm your details and proceed to payment. All payment options are SSL-encrypted for your security.

Accepted Payment Methods

  • Credit/Debit Card (Mastercard, Visa, Maestro)
  • Apple Pay
  • Google Pay

Shipping Costs

We are pleased to offer free shipping on all orders. There are no hidden fees or minimum order requirements.

Order Shipment & Delivery

We ensure that all orders are processed and shipped as efficiently as possible. Once your order ships, you'll receive a tracking link by email so you can follow its progress.

Order Marked as Delivered but Not Received

If the carrier confirms that a package has been delivered to the shipping address provided at checkout, the order is considered fulfilled and completed, and responsibility for the package transfers to the customer from that point.

If you believe your package has been marked as delivered but you have not received it, please:

  • Verify the shipping address provided in your order confirmation.
  • Check with neighbours, household members, or building management in case the package was received on your behalf.
  • Contact the carrier directly to request more detailed delivery information.

While we are not responsible for packages that are lost or stolen after confirmed delivery, we understand this can be frustrating — we'll gladly help by providing tracking details and assisting with a carrier investigation.

Important Notice

  • Due to high demand, shipping times may occasionally be delayed. We appreciate your patience.
  • If you need your order dispatched urgently, contact us at info@hayesandporter.com and we'll do our best to accommodate your request.

Contact Information

Store name: Hayes & Porter Company name: Senft Media LTD Company address: Charilaou Xylophorou 13, 4103 Agios Athanasios, Limassol, Cyprus Company registration: ΗΕ 483732 VAT number: CY60271399I
Email: info@hayesandporter.com Phone: +35796509031

Monday to Friday | 09:00 – 18:00 (IST)

We aim to respond to your inquiries within 24 hours.