Refund policy

Last updated: 14-08-2026

Can I return my order?

Yes. You have 30 days from the date of receipt to return your order if you're not satisfied — well beyond the minimum required by law. The following conditions apply:

  1. The item must be returned in its original condition, including all components, accessories, and packaging.
  2. The product must show only normal handling; damage due to improper use is not eligible for return.
  3. Hygiene-sensitive products must be thoroughly cleaned before being returned.
  4. If the item is defective upon arrival, it must be reported immediately.
  5. The customer is responsible for return shipping costs.

We reserve the right to reject returns if items appear to be used, damaged, or don't meet these conditions.

Your EU right of withdrawal (14 days)

Separately from the 30-day policy above, if you are shopping from Ireland or elsewhere in the EU, you have a statutory right to cancel your order within 14 days of receiving it, for any reason and without needing to justify it. To exercise this right, you can either contact us directly or use our Withdrawal Form. This statutory right exists alongside, not instead of, our 30-day return window above — whichever suits you.

How to Return Your Order

  1. Send an email to info@hayesandporter.com with your order number and reason for return.
  2. We'll confirm your return is eligible and provide the correct return address. Please don't send items back before receiving this confirmation — returns sent without first requesting one won't be accepted.

Returns can only be processed once your package has been delivered; we're not able to intercept or recall a package while it's in transit.

Order Cancellation

Once an order has been placed and processing has begun, we're not able to cancel or modify it — our fulfilment system is synchronised with our logistics partners the moment an order is confirmed. If you'd still like to cancel after that point, you can use your right of withdrawal above once the item arrives.

Refunds

Once we've received and approved your return, refunds are processed within 10 working days via your original payment method, unless otherwise agreed.

Return shipping costs are the customer's responsibility, except where the return is due to a defective, damaged, or incorrect item.

Damages and Issues

Please inspect your order on arrival and contact us immediately at info@hayesandporter.com if an item is defective, damaged, or incorrect, so we can put it right.

Contact Information

Store name: Hayes & Porter Company name: Senft Media LTD Company address: Charilaou Xylophorou 13, 4103 Agios Athanasios, Limassol, Cyprus Company registration: ΗΕ 483732 VAT number: CY60271399I
Email: info@hayesandporter.com Phone: +35796509031

Monday to Friday | 09:00 – 18:00 (IST)

We aim to respond to your inquiries within 24 hours.