Shipping Policy
At Hayes & Porter we strive to make the ordering and delivery process as seamless as possible. Below, you will find an overview of how your order will be processed and shipped.
Order Processing & Dispatch
Our daily order cut-off time is 6:00 PM (IST). Orders placed before the cut-off time are processed the same working day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed the next working day. Processing typically takes 1–3 working days.
After processing, your order will be dispatched and delivery generally takes 6–10 working days.
Placing an Order
Shopping with Hayes & Porter is simple and straightforward:
- Visit the product page and select your desired item.
- Click "Add to Cart" to add the product.
- Verify that you have selected the correct size, colour, and variant.
- Click "Check out" to enter your shipping details.
- Ensure your address details are accurate before clicking "Pay Now".
- Confirm your details and proceed to payment. All payment options are SSL-encrypted for your security.
Accepted Payment Methods
- Credit Card (Mastercard, Visa)
- Apple Pay
- Google Pay
- Shop Pay
Shipping Costs
We are pleased to offer free shipping on all orders. There are no hidden fees or minimum order requirements.
Order Shipment & Delivery
We ensure that all orders are processed and shipped as efficiently as possible. To keep our prices fair and competitive, we consolidate shipments and dispatch them once we reach our minimum shipping volume.
Order Marked as Delivered but Not Received
Once an order has been shipped, we provide tracking information so you can follow the progress of your delivery. If the carrier confirms that a package has been delivered to the shipping address provided at checkout, the order is considered fulfilled and completed. From that point, responsibility for the package transfers to the customer.
If you believe your package has been marked as delivered but you have not received it, please:
- Verify the shipping address provided in your order confirmation.
- Check with neighbours, household members, or building management in case the package was received on your behalf.
- Contact the carrier directly to request more detailed delivery information.
While we are not responsible for packages that are lost or stolen after confirmed delivery, we understand this situation can be frustrating. We will gladly support you by providing the necessary tracking details and assisting in opening an investigation with the carrier.
Important Notice
- Due to high demand, shipping times may occasionally be delayed. We appreciate your patience and understanding.
- If you need your order dispatched urgently, please contact our customer service team at info@hayesandporter.com and we will do our best to accommodate your request.
If you have any further questions, please do not hesitate to reach out to our support team at info@hayesandporter.com. We are always happy to help.