Privacy Policy

Hayes & Porter operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hayes & Porter is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit and debit card details, payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to your cart, wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when contacting our customer support team.
  • Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you navigate them.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences, send account-related notifications, process purchases, returns and exchanges, manage your account, arrange shipping, facilitate returns, and create a personalised shopping experience for you. This may include using your personal information to improve and tailor the Services over time.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email or post, and to show you relevant advertisements on our website or other platforms, including based on items you have previously purchased or added to your cart.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate potentially fraudulent or unlawful activity, and protect the security of our Services. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide customer support, respond to your enquiries, and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, including requests from law enforcement or government authorities, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and show you relevant advertising. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising purposes. You can exercise this right here.
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or acquisition, to comply with applicable legal obligations, to enforce our terms or policies, or to protect the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. Shopify may also make use of personal information collected about your interactions with our store and other merchants to provide enhanced features. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more about how Shopify uses your personal information and to exercise any applicable rights, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms of use. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on those platforms or of their owners or operators.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but please be aware that no security system is perfect or impenetrable. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

As a customer based in Ireland, you benefit from rights under the EU General Data Protection Regulation (GDPR) and Irish data protection law. These rights include:

  • Right to Access. You may request access to the personal information we hold about you.
  • Right to Delete. You may request that we delete personal information we hold about you.
  • Right to Correct. You may request that we correct inaccurate personal information we hold about you.
  • Right to Portability. You may request a copy of the personal information we hold about you and ask that it be transferred to a third party, in certain circumstances.
  • Right to Object / Opt Out. You may have the right to object to the processing of your personal information for direct marketing or targeted advertising purposes. You can exercise this right here.
  • Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe link in any marketing email we send. If you opt out, we may still send you non-promotional emails related to your account or orders.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf.

To lodge a complaint about how we handle your personal information, you may contact us directly or file a complaint with the Data Protection Commission (DPC), the Irish supervisory authority: www.dataprotection.ie

International Transfers

We may transfer, store and process your personal information outside of Ireland or the European Economic Area (EEA). Where we transfer personal information outside the EEA, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or transfer to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at info@hayesandporter.com.